Shipping and return policies for Punch The Sky
- Shipping Info
Shipping of all Punch The Sky merchandise will be conducted via Royal Mail within 1-2 days of purchase and will be shipping in the appropriate packaging to ensure a safe delivery. If there is any damage to the goods during transport please consult 1.1 in our returns policy.
- Return Policy
1.1 Damaged Goods
Any damage to goods incurred in transit must be reported within 24 hours of delivery. In this event, we will confirm the damage and if a claim is found valid, will collect the goods from you at no charge. A full replacement will be offered, or a full refund if goods are no longer in stock. We reserve the right to request photographic evidence to verify damage claims. We cannot be held responsible for damages caused by shipping or negligence if reported after 24 hours of the goods being delivered.
1.2 Ownership & Responsibility
Legal ownership of the goods ordered is passed to you at the point of delivery. From this point, you are responsible for the safekeeping and correct use of all goods. We will not be responsible for any damage or fault arising from incorrect storage or use. The validity and conditions of any refund/return will be affected by any damage considered to be caused through misuse or neglect.
1.3 Consumer Rights
The Directive on Consumer Rights (2011/83/EC) protects the legal right of EU customers to reject goods that are unsatisfactory quality, unfit for purpose, or not as described for 30 days after the date of delivery. Goods rejected under this act are eligible for a full refund.
1.4 Cancellations & Returns
Under the conditions outlined in the EU Consumer Rights Directive Punch THe Sky Records operates a 14 day cooling-off returns policy for products that are still in their original condition. This allows UK and EU customers to cancel their order up to 14 days after receipt of their goods. If you wish to cancel your order during this 14-day period, please notify us for a returns authorisation in writing by email at firstname.lastname@example.org. A telephone call is not sufficient without the express written approval from Punch The Sky Records.